About this Support Policy.
This SHOPPLZ Support Policy describes what support you can expect from us in regards to SHOPPLZ Service.
If you have questions about this Support Policy or do not agree with it, please Contact Us before using the Website.
We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes.
This Support Policy is effective from 1 January 2022. By using any part of the Website or providing personal information to us, you consent to us processing it as set out in this Support Policy.
What Our Support Service Covers.
We only offer support via our support system only for buyers, who have purchased our items from SHOPPLZ.COM
Our Support Service includes:
- Pre-sales Question.
- Product Damaged.
- Product Return.
- Product Refund.
Before asking questions within the support system, please first check the documentation and FAQs. Your question might have been answered already.
If it hasn’t, please submit a support ticket.
What Our Support Service Does Not Cover.
Our Support Service does not cover our Products supplied by Third Parties who are not our Resellers or Third Party products and services.
What We Can’t Help You With:
- Third Party Product
- Courier related.
- Undelivery Item.
We usually answer priority tickets within 48 hours. However, it might take a little longer in busier periods and during weekends.
We provide support from 09:00 AM to 05:00 PM (GMT8) from Monday to Friday.
Don’t Open more than 1 ticket (the other one will be deleted automatically by the system). Post multiple replies will make your ticket low in priority and will take much longer time to get our reply.
Tickets with no reply from you for 2 days will be closed automatically by the system.
If you got your ticket closed automatically or by anyone here in the support team, Just open a new ticket and reference the old ticket ID as not solved yet or simply open a new one asking to re-open the old ticket.